Do you ever feel like your favorite institution or app can do better? Implement responsive UX, improve helpline, simplify onboarding or just include you more in the conversation? Many customers feel that way about digital products. They don’t want to be cogs in the machine, grinding the same load every time they contact the institution or use its services. Customers want to be heard: here’s how to do that in FinTech.
Progressive Web Apps have gone from buzzword to mainstream in record time. Freeing the user experience from the boundaries defined by devices and network conditions marks another step in the digital evolution. So does bridging the gap between web and native applications to offer unprecedented usability and reliability. While PWAs are making headway in boosting performance and engagement, Code & Pepper investigates their key features and business growth potential.
As digital finance is gaining traction, the KYC (Know Your Customer) process is becoming vital for sustainable business models. With regulatory compliance at the roots and modern software solutions in all branches of operation, FinTech’s evergreen status relies on striking the right balance between code of conduct and customer experience. While tapping into the ABC of KYC, we begin our due diligence by identifying industry leaders in digital identity verification for financial services.
In one of previous posts, Code & Pepper took you on a full-blown product design journey: from discovery to development. However, that roadmap wouldn’t be complete without at least hinting at some user experience notions. The compilation below focuses on certain aspects of UX, which come to the forefront in FinTech applications as make-or-break moments.
Transparency and feedback in UX are all about making sure that the users of your application know what will be the effect of their actions – the ones they are going to take and the ones they have just performed. It helps to build trust in your product, especially in the case of new users. In less than five minutes, I’d like to introduce you to a few ideas that will make your application more transparent and trustworthy for new and regular users.