Unless it’s about counting money on our bank account, then for many of us, numbers are hard to remember and boring. We need a context and a good reason to process them. Not to mention making something useful out of it. The same goes for FinTech users. What if you could help them through storytelling?
We all know LEGO bricks and pieces; many of us grew up having them and then passing the torch to our kids. With LEGO, we can dream and build anything: a car, a house, a castle, even a space station. From the smallest and most humble design to the most ambitious project—everything can be constructed with the right amount of supplies and patience. It’s possible because these pieces can be used many times over in different combinations. And this is the exact nature of the design system in user experience (UX).
You are in the dark and complicated labyrinth. You can barely see the sun, the path has twists and turns and there’s no exit to be found. Backtracking seems to be the only option now. Retreating and finding a new path seems to be logical, and cost-effective. To save you from the headache, we have prepared this short but detailed FinTech UX and UI guide.
Designing an app to be user friendly is a must, right? User-friendliness is not a simple term, though and its complexity is actually gigantic, when you take a better look at what it involves. One of the key aspects one needs to understand and consider from the very beginning of work on an app is user experience friction and its three main areas: emotional friction, interaction friction and cognitive friction. Read more to find out what they are and how to avoid them.
Do you ever feel like your favorite institution or app can do better? Implement responsive UX, improve helpline, simplify onboarding or just include you more in the conversation? Many customers feel that way about digital products. They don’t want to be cogs in the machine, grinding the same load every time they contact the institution or use its services. Customers want to be heard: here’s how to do that in FinTech.
Progressive Web Apps have gone from buzzword to mainstream in record time. Freeing the user experience from the boundaries defined by devices and network conditions marks another step in the digital evolution. So does bridging the gap between web and native applications to offer unprecedented usability and reliability. While PWAs are making headway in boosting performance and engagement, Code & Pepper investigates their key features and business growth potential.
As digital finance is gaining traction, the KYC (Know Your Customer) process is becoming vital for sustainable business models. With regulatory compliance at the roots and modern software solutions in all branches of operation, FinTech’s evergreen status relies on striking the right balance between code of conduct and customer experience. While tapping into the ABC of KYC, we begin our due diligence by identifying industry leaders in digital identity verification for financial services.
In one of previous posts, Code & Pepper took you on a full-blown product design journey: from discovery to development. However, that roadmap wouldn’t be complete without at least hinting at some user experience notions. The compilation below focuses on certain aspects of UX, which come to the forefront in FinTech applications as make-or-break moments.
Transparency and feedback in UX are all about making sure that the users of your application know what will be the effect of their actions – the ones they are going to take and the ones they have just performed. It helps to build trust in your product, especially in the case of new users. In less than five minutes, I’d like to introduce you to a few UX design patterns / ideas that will make your application more transparent and trustworthy for new and regular users.