Payment technology remains one of the most dynamically developing sectors of FinTech. Its disruptive potential and versatility make it the perfect breeding ground for innovation, actively redefining digital experience in finance. However, challenging the status quo comes with a package of challenges in their own right. When coins changing hands are replaced by bitcoin trading platforms and wads of cash are turned into digital wallets – how well is your business prepared for the ultimate digital-first future?
As digital finance is gaining traction, the KYC (Know Your Customer) process is becoming vital for sustainable business models. With regulatory compliance at the roots and modern software solutions in all branches of operation, FinTech’s evergreen status relies on striking the right balance between code of conduct and customer experience. While tapping into the ABC of KYC, we begin our due diligence by identifying industry leaders in digital identity verification for financial services.
In one of previous posts, Code & Pepper took you on a full-blown product design journey: from discovery to development. However, that roadmap wouldn’t be complete without at least hinting at some user experience notions. The compilation below focuses on certain aspects of UX, which come to the forefront in FinTech applications as make-or-break moments.
Businesses have their founding fathers and products have their life cycles. Not surprisingly, product design has its own set of handy analogies. In this scenario, you are the fiery explorer, design is a breakneck journey and Code & Pepper is your jovial guide. We’ll take you through the wild terrain of product development: where conversions flow like rapid currents and rugged benchmarks lurk in the shadows.
Application performance issues affect all businesses, big and small – and the examples are daunting. If such a giant as BBC found they lost an additional 10% of users for every additional second their site took to load, how can you prevent losing customers due to poor performance? Get started with UX! In this article, I’ll help you understand the mechanics of performance in FinTech and suggest a few patterns that can maintain users’ attention and engagement.
Transparency and feedback in UX are all about making sure that the users of your application know what will be the effect of their actions – the ones they are going to take and the ones they have just performed. It helps to build trust in your product, especially in the case of new users. In less than five minutes, I’d like to introduce you to a few ideas that will make your application more transparent and trustworthy for new and regular users.