Designing an app to be user friendly is a must, right? User-friendliness is not a simple term, though and its complexity is actually gigantic, when you take a better look at what it involves. One of the key aspects one needs to understand and consider from the very beginning of work on an app is user experience friction and its three main areas: emotional friction, interaction friction and cognitive friction. Read more to find out what they are and how to avoid them.
Tag: User Experience solutions
Why Ask Me AnyFin? At Code & Pepper, we believe in testing assumptions and leaving no stone unturned when getting to the bottom of complex issues. But what are the right questions to ask? Now, that’s when things get really interesting… There is no one magic formula for a FinTech company. That’s why I’ve decided to sit down with founders, innovators and disruptors from different sub-sectors and with diverse backgrounds to look for the bigger picture: together.
Run an online business long enough and it’s impossible not to come across Progressive Web Apps. Once you have, you might be naturally drawn to the many benefits a PWA offers, but how do you know it’s the best choice for your application? One way is to start with Service Workers: the unsung heroes of PWAs’ success and merciless Lie-Fi busters. Understanding their impact on performance, accessibility and engagement might be the key to unlocking new business value, without losing sight of potential challenges. This quick walkthrough focuses on the essential components, definitions and strategies to help you keep calm and make Service Workers work—both on and offline.
Code & Pepper is calling all FinTech buffs hungry for the latest industry insights! FinTech Wire comes back with a juicy selection of fresh news, hand-picked from top headlines and press releases. This week, we’ll be hearing from major movers and shakers in sustainable investing, biometric authentication, instant purchasing, cryptocurrency, and blockchain…
Do you ever feel like your favorite institution or app can do better? Implement responsive UX, improve helpline, simplify onboarding or just include you more in the conversation? Many customers feel that way about digital products. They don’t want to be cogs in the machine, grinding the same load every time they contact the institution or use its services. Customers want to be heard: here’s how to do that in FinTech.
Progressive Web Apps have gone from buzzword to mainstream in record time. Freeing the user experience from the boundaries defined by devices and network conditions marks another step in the digital evolution. So does bridging the gap between web and native applications to offer unprecedented usability and reliability. While PWAs are making headway in boosting performance and engagement, Code & Pepper investigates their key features and business growth potential.
Payment technology remains one of the most dynamically developing sectors of FinTech. Its disruptive potential and versatility make it the perfect breeding ground for innovation, actively redefining digital experience in finance. However, challenging the status quo comes with a package of challenges in their own right. When coins changing hands are replaced by bitcoin trading platforms and wads of cash are turned into digital wallets – how well is your business prepared for the ultimate digital-first future?
As digital finance is gaining traction, the KYC (Know Your Customer) process is becoming vital for sustainable business models. With regulatory compliance at the roots and modern software solutions in all branches of operation, FinTech’s evergreen status relies on striking the right balance between code of conduct and customer experience. While tapping into the ABC of KYC, we begin our due diligence by identifying industry leaders in digital identity verification for financial services.
In one of previous posts, Code & Pepper took you on a full-blown product design journey: from discovery to development. However, that roadmap wouldn’t be complete without at least hinting at some user experience notions. The compilation below focuses on certain aspects of UX, which come to the forefront in FinTech applications as make-or-break moments.
Businesses have their founding fathers and products have their life cycles. Not surprisingly, product design has its own set of handy analogies. In this scenario, you are the fiery explorer, design is a breakneck journey and Code & Pepper is your jovial guide. We’ll take you through the wild terrain of product development: where conversions flow like rapid currents and rugged benchmarks lurk in the shadows.
Application performance issues affect all businesses, big and small – and the examples are daunting. If such a giant as BBC found they lost an additional 10% of users for every additional second their site took to load, how can you prevent losing customers due to poor performance? Get started with UX! In this article, I’ll help you understand the mechanics of performance in FinTech and suggest a few patterns that can maintain users’ attention and engagement.
Transparency and feedback in UX are all about making sure that the users of your application know what will be the effect of their actions – the ones they are going to take and the ones they have just performed. It helps to build trust in your product, especially in the case of new users. In less than five minutes, I’d like to introduce you to a few UX design ideas that will make your application more transparent and trustworthy for new and regular users.